Refund and Returns Policy

Last updated: 01.01.2025

At Balmollu, we take pride in delivering high-quality products and excellent service. If you are not completely satisfied with your purchase, our Refund and Returns Policy is designed to help you resolve any issues quickly and fairly.

1. Eligibility for Returns

  • Timeframe: You may request a return within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Exclusions: Certain items (such as perishable goods or personalized products) may not be eligible for return. Please refer to your product description for details.

2. How to Initiate a Return

  • Contact Us: To begin the return process, please email our customer support team at [Your Contact Email] or call us at [Your Contact Phone Number] with your order number and reason for return.
  • Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back to us.

3. Return Shipping

  • Customer Responsibility: Unless the return is due to a mistake on our part or a defective product, you are responsible for return shipping costs.
  • Packaging: Please securely package your item to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Inspection and Refund Process

  • Inspection: Once your return is received, our team will inspect the item to ensure it meets the eligibility criteria.
  • Refund: If approved, a refund will be processed to your original method of payment within 7-10 business days. You will receive a confirmation email once the refund has been issued.
  • Non-Refundable Items: Please note that original shipping costs are non-refundable, except in cases where the return is due to our error.

5. Exchanges

  • Product Exchanges: If you wish to exchange an item for a different size, color, or model, please indicate this when you contact our support team. Exchanges are subject to product availability.
  • Process: The exchange process follows the same steps as our standard return process.

6. Damaged or Defective Items

  • Report Immediately: If you receive a damaged or defective product, please contact us immediately at [Your Contact Email] or [Your Contact Phone Number].
  • Resolution: We will arrange for a replacement, repair, or refund as soon as possible, based on your preference and product availability.

7. Questions and Support

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact our customer support team:

  • Email: [Your Contact Email]
  • Phone: [Your Contact Phone Number]
  • Address: [Your Company Address]

At Balmollu, we strive to ensure your complete satisfaction. Your trust is important to us, and we appreciate your business.